Canadian Compliance Concierge

Support & Audit Defense Assistance

Our team includes former Canadian compliance officers and certified AML specialists ready to assist your brokerage during active FINTRAC examinations.

General Support & Onboarding

Questions about document extraction, user provisioning, or branch configuration.

support@finfile.ca

Response SLA: Under 2 hours during Canadian business hours

FINTRAC Audit Emergency Desk

Received a FINTRAC examination letter or desk-audit notice? Fast-track file exports.

audit-defense@finfile.ca

Priority Hotline: +1 (800) 519-FINFILE

Operational Hours & Monitoring

Live Specialist Hours: Monday – Friday, 6:00 AM – 6:00 PM Pacific Time (9:00 AM – 9:00 PM Eastern Time).

24/7 Automated Infrastructure: Transaction document processing, SHA-256 hash generation, and PDF evidence exports operate autonomously with 99.9% uptime.